Scam safety

How to check a moneylender's KPKT licence, the tricks loan scammers use (upfront fees, impersonation, OTP requests), and what to do if you've been targeted.

3 guides, about 28 minutes of reading

Start here11 min readHow to check that a moneylender is licensedChecking the licence is the one step that protects you from most of the scams the other guides describe.Read this guide first

What you'll learn

Loan scams keep changing their scripts, but the tricks behind them stay the same: fees before payout, a "frozen" loan, fake officers, requests for codes or apps, and deductions from the amount you borrow. These guides show how to recognise each one and what a genuine loan process looks like.

You'll learn how to check a moneylender's licence with KPKT yourself, how to match it to the company that will sign your agreement, and what to do in the first hour if you've already paid or shared your details. There's also a guide for foreign residents, who are often targeted by illegal lenders and "loan agents".

All guides in Scam safety

Scam safety7 min read

Can foreigners or permanent residents get a personal loan in Malaysia?

If you live in Malaysia but aren't a citizen, borrowing is harder, and the people who promise to make it easy are often the ones to avoid. This guide explains who AXAI Credit can lend to, why permanent residents follow the same process as citizens, why lenders are cautious with foreign borrowers, the options foreign workers and expatriates commonly explore, and how to recognise and report the illegal lenders and "loan agents" who target foreign workers.

Scam safety11 min read

How to check that a moneylender is licensed

Before you borrow from a moneylender in Malaysia, take ten minutes to check that it is licensed by KPKT. This guide shows where to look, how to match the company that will sign your agreement, the questions to ask, the warning signs of an Ah Long and what to do if you have already borrowed.

Scam safety10 min read

Spotting loan scams: 7 tricks to watch out for

Upfront fees, fake bank officers, "frozen" loan payouts, hidden deductions... loan scams keep changing their scripts. This guide covers 7 common scams in Malaysia, how to recognise them, and what a hidden deduction really costs you.

Key terms

The words that come up most in these guides. Each one opens the full explanation in our glossary.

Open the full glossary

Useful tools and pages

Put what you've read to work with your own numbers, or check the details that apply to your loan.

Common questions on this topic

See all FAQs

Is the lender licensed, and how can I check?

Your loan agreement is with our licensed lending partner, a moneylender licensed by KPKT under the Moneylenders Act 1951. You can check any moneylender against KPKT's official list of licensed moneylenders on its official website: the company name and licence number should match exactly. Our blog post 'How to check that a moneylender is licensed' walks through it.

How can I check it's really AXAI Credit contacting me?

We only contact you from the WhatsApp number, hotline and email address shown on our Contact page. Our messages greet you by your full name, give your adviser's name and refer to your application. We never ask for a fee before payout, your OTP or TAC, your banking password or your ATM card, and we never ask you to pay into a personal account. If you're unsure, call the hotline on our Contact page. Our page 'How to know it's really us' lists what our real messages say.

Someone claiming to be from AXAI Credit asked me to transfer money. What should I do?

Hang up. Our staff will never ask you to transfer money to a personal account, share a one-time password (OTP or TAC) from your bank, or install screen-sharing apps. Our advisers only message you from our official WhatsApp number. Call our official hotline if you're unsure. If you've already paid or shared banking details, call your bank and the National Scam Response Centre on 997 immediately, then make a police report.

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Work out your monthly repayment first with our calculator. Your adviser confirms your rate before you sign, and applying doesn't commit you to borrow.

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